Air Handler Unit – HVAC Failure


The Wellness and Fitness Center, operated by the insured, faced three years of ongoing maintenance repairs to sustain the functionality of the air handler. Frustrated with the continuous issues, the insured expressed a keen interest in replacing the aging 13-year-old air handler. A comprehensive study, conducted before ILC’s intervention, thoroughly analyzed the alternatives between repair and replacement options.



  • Determine the cause of loss of the air handler unit.
  • Report the extent of damages sustained.


  • The air handler units feature multiple computer-operated stages for heating, cooling, and make-up air ventilation, leading to various age-related failures due to their complexity.
  • ILC verified the insured’s difficulty in securing repair technicians with the necessary expertise.
  • Despite being partially operational, the air handler unit still effectively provided heating to the insured’s facility.